1. Where are you located?

We are based at 20 Wenlock Road, London, United Kingdom, N1 7GU.

2. Do you ship worldwide?

Yes, we ship worldwide using trusted courier partners such as DHL, UPS, Royal Mail, and more.

3. How long does shipping take?

Shipping time depends on your location:

• UK: 1–4 business days

• Europe: 3–8 business days

• USA & Canada: 5–12 business days

• Worldwide: 6–14 business days

4. What payment methods do you accept?

We accept all major cards through Stripe, including Visa, Mastercard, AMEX, Apple Pay, and Google Pay.

5. Do you accept returns?

Yes, returns are accepted within 14 days for unused items with tags.
Wholesale returns follow additional rules (see Wholesale Policy).

6. How do I contact customer service?

📧 contact@theliviawholesale.com
📞 +44 7756 523350

7. How do I apply for a wholesale account?

Send us your business details via email or create an account on our website.
Approval takes 24–48 hours.

8. Are your sizes true to fit?

We provide a size guide, but sizing may slightly vary by style due to fabric and design.